With 90% of all consumers reading online reviews, we know this is a huge factor in buying decisions. For small businesses like Island Therapy, online reviews are vital to success.
Challenge vs Goal
Island Therapy has been delighting customers for years. They succeeded where many businesses failed, by building a strong and loyal customer base. But this was not reflective with their online presence. Like many, while reviews were very positive, the number of submitted reviews were low. They needed a solution that not only increased the number of reviews but also highlighted those positive reviews for new clients. So, they hired us.
First, we began by finding and promoting all existing positive reviews on their homepage. The next step was implementing our complete review management process. We proactively contact clients post visit asking for feedback. Any negative comments or unsatisfied clients are sent directly to the business owner. Adding a layer of security to protect their good reputation. Happy clients are then encouraged to leave online reviews. We like to target those social profiles that need a boost of positive reviews first. Best of all, we seamlessly compile all 5-star reviews and promote the best on their homepage. As a result, we have successfully leveraged Island Therapy’s positive reputation as their most important marketing tool.
Monopoly Digital helps businesses achieve real results. We are your partners in Digital Marketing.
- 500+ Online Reviews
- Average of 4.9 Stars for all online reviews
- Winner of Hawaii’s Best – People’s Choice Awards Honolulu, HI
- 25% Increase in online booking year-over-year
- +13% Month over month in Google Maps views